Yahoo!

u know what??? i spent 45 mins last night (this early morning) to call YAHOO customer care telephone!!!

i did not expect that they pushed me so many times... at least to a cumstomer that tired for the 1st time to call them... YAH IT' ME!!! Poor DaViD!...

Problem:
I wanted to sign up a domain name and i did it... but i chose the years of service wrongly... i was supposed to choose two but i chose two... anyway, i thought it was going to be fine if i just cancled... but i just could not do it... the order was already placed and i have to pay.... anyway, it's not a big amount of money... but after my cancling of the service, i signed up for another domain name and i thought the spelling was the same as previous one... having settled all the things recarding ordering and billing, i found out there was an extra "S" in the domain name and i canceld the sevice immediately after ordering...
but i still wanted the previous domain name back, and i did not know how... so.. i decided to call them to ask!
anyway, i think some of the call costs are paid by them... anyway, i needed to clear my adoubts and i had to ask them...

Calling:
becoz of the time difference, i had to wait till 12am(GMT+8) and then it was 0800(PST/ GMT-8)... coz the email they sent to me says the service only starts at 0800(PST) and ends at 1800(PST)... nonetheless, it was okay for me to wait.... coz i dun usually sleep so early!...

then i called!!! the first one i tried and the system spoke quite fast... but soon i caught what she said...1-866 sth sth sth... i cannot remember the phone number, coz it's very long... =p i just followed the instructions to choose which button(KEY) to press. then, i was directed to one agent... but i waited for 2 mins... nobody picked up my line... so i hung up!!!

then i tried again. it was answered by a man, also called David.... and i told him that i had problem with domains but he nicely rejected coz it's not under his service department... he's from PERSONALS... anyway, it was okay... coz he talked to me nicely and gave the no i needed... yah...

then, i gave a call throught the no. that David just gave me. This time it was a lady and i did not get her name clearly... anyway, i dun usually call the person's name frequently on the phone. ;p oh... to my surprise, i was a wrong department again!!! ARGHHHHH! then she gave me another phone number to call!... alright, it's 2nd time only so it's alright... i could try again anyway... so i hung up...

oh... it's the 3rd call... i think i waited for a long time... noboday picked the line up... so i hung up!!!

another trial, i called... and the person told me it was the wrong department again!!!! oh gosh. i could not stand it... and i complained that i called three times and each time i was redirected to another no. and what i could do then.... so sorry the poor lady... she answered my call and i gave her my complaints... i feel sorry that i did it to her... hopefully i did not bring her any inconvenience..."p

yah... similarly, i got another no from her... i called and chose the option very very carefully... and finally i got through the CORRECT department... YAHOO! DOMAIN!!! wow... i was quite delighted that i could finally seek help from them... i can remember this guy name right coz he helped me clear my enquires... thanks to his help, i could get the same domain name back!!! =p

after that, i asked abt billing... he was nice to direct the line to the billing department and i did not have to call up again... She was Jenny, i believe... i asked about the billing and invoice... bad luck... i have to pay the wrong domain name coz i did not check carefully... anyway, it was a good lesson to learn...

Results:
i got the correct domain name back... happy happy...
but i have to pay more like US$10... anyway, it was a good lesson to me... i think i will no have problem using custom care from Yahoo!... yo ho... cheers!!!

alright... it was a quite interesting experience...

~@££ tH3 !3esT~

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